Privacy Policy
1. Introduction
YSA Electrical Pty Ltd (ABN 98 703 413 094) is committed to protecting the privacy of our clients, website visitors and suppliers. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.
By using our website at https://ysaelectricalau.space or engaging our services, you agree to the practices described in this policy.
2. The Australian Privacy Principles
The Australian Privacy Principles govern the way organisations collect, store, use and disclose personal information. We take our obligations under the APPs seriously and have structured our information handling practices to comply with them, including the requirements relating to:
- the open and transparent management of personal information;
- collection of solicited and unsolicited personal information;
- notification of the collection of personal information;
- use and disclosure of personal information;
- direct marketing and its opt-out requirements;
- data quality, security and integrity;
- access to and correction of personal information; and
- accountability for information disclosed overseas.
3. What Information We Collect
We may collect the following types of personal information:
- Contact details such as your name, email address and property address when you request a quote, make an enquiry or book an appointment;
- Service details relating to the electrical work you require at your home or business;
- Billing information necessary to issue invoices and receipts for completed work;
- Website information such as browser type, pages visited and the referring website, collected through standard analytics tools; and
- Communication records including copies of emails and messages you send to us.
Where practicable, we collect personal information directly from you. We do not collect sensitive information (such as health or criminal record information) unless it is reasonably necessary for providing our services and you have consented, or the collection is otherwise permitted by law.
4. How We Collect Information
Information is typically collected when you:
- submit an enquiry or quote request through our website;
- email us at ceo@ysaelectricalau.space;
- engage us to perform electrical work at your premises; or
- interact with our website and its analytics tools.
5. Why We Use Your Information
We use personal information to:
- respond to enquiries and prepare quotes for electrical work;
- schedule, perform and follow up on electrical services;
- issue invoices and manage our business records;
- comply with legal and regulatory obligations, including electrical safety and licensing requirements in Victoria; and
- improve our website and customer service.
We will not use your personal information for direct marketing without providing you with a simple means of opting out, and we will never sell your personal information to third parties.
6. Disclosure of Information
We may disclose personal information to:
- our tradespeople and subcontractors where necessary to carry out work at your property;
- our accounting, invoicing and IT service providers, who handle information on our behalf under confidentiality obligations;
- regulatory bodies such as Energy Safe Victoria or other authorities where required by law; and
- professional advisers such as our accountant or insurer where reasonably required.
We do not routinely disclose personal information to overseas recipients. If a cloud service provider we use stores data outside Australia, we take reasonable steps to ensure the recipient complies with the APPs.
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes using password-protected systems, restricting access to staff who need the information, and securely destroying or de-identifying personal information once it is no longer required, subject to any record-keeping obligations under Australian law (for example, tax and electrical safety certificate requirements).
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. You can configure your browser to refuse cookies or delete existing cookies; doing so will not prevent you from accessing most features of our website.
9. Access and Correction
Under the APPs, you have the right to request access to the personal information we hold about you and to request its correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@ysaelectricalau.space. We will respond within a reasonable period, generally within 30 days. There is no charge for making a request, although we may charge a reasonable fee for providing a copy of the information.
10. Making a Privacy Complaint
If you believe we have breached the APPs or the Privacy Act, please contact us with details of your concerns at ceo@ysaelectricalau.space. We will investigate your complaint promptly and respond in writing, usually within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. We encourage you to review it periodically.
12. Contacting Us
For any questions about this Privacy Policy or how we handle your personal information, please contact:
YSA Electrical Pty Ltd
ABN 98 703 413 094
Melbourne VIC
Email: ceo@ysaelectricalau.space